Our Guarantee To You.
We want to offer you the kind of guarantee which gives you a piece of mind about your family photography purchase and offers a clear, honest indication of what you can expect from us.
So here it is – and it’s very simple.
If you’re not satisfied with your family photos and family portraits for any reason, just contact us and let us know which one of the following options you’d like to choose:
- an obligation-free re-shoot at a later date
- a complete refund of your money, plus you can keep all the photos you’ve received
Regardless of which option you choose, we’d still like to remain friends. And if you choose the re-shoot option and you’re still not satisfied with the second round of images, we’ll cheerfully refund your money anyway.
We’re making this kind of guarantee because we’re dedicated to making you happy. It may sound like a cliche, but our work does not stem from a thirst for money.
Our photography is a work of love based around making a difference to families while doing what we are passionate about. If you’re not happy, then we’re not happy. What drives is a desire to create meaningful mementos which you’ll cherish forever.
Having said that, in over a year of working with families, not one of our customers has requested a re-shoot or their money back. Instead, we have a long and growing list of happy customers who recommend us to their friends.
This guarantee is here, however, to give you a piece of mind that family photography with us will be a great investment.
Steven & Irene